Privacy Policy

1. Introduction and Scope

RelayChain ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our privacy practices.

2. Information We Collect

2.1 Personal Data

We collect personal information you voluntarily provide, including:

• Name, email address, and phone number
• Company name and business information
• Contact preferences and communication data
• Payment and billing information
• Account credentials and authentication data

2.2 Usage Data

We automatically collect information about your interactions with our website, including:

• IP address and browser type
• Pages visited and time spent on our site
• Links clicked and search queries
• Referral source and device information
• Approximate geographic location

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services
• Communicating with you about your account or inquiries
• Sending promotional materials and newsletters (with consent)
• Analyzing usage patterns to enhance user experience
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security
• Fulfilling contractual obligations

4. Data Sharing and Third Parties

We do not sell your personal data. We may share information with:

• Service providers and business partners who assist us
• Legal authorities when required by law
• Your consent-based recipients you explicitly authorize
• Successors in merger, acquisition, or asset sale scenarios

5. Data Retention Policies

We retain personal data for as long as necessary to provide services and fulfill legal obligations. Unused accounts may be deactivated after 24 months of inactivity. You can request data deletion at any time, subject to legal requirements.

6. Your Rights Under Indonesian and International Data Protection Laws

Under Indonesia's Law No. 27 of 2022 on Personal Data Protection and the GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Data portability
• Lodge complaints with relevant authorities

7. International Data Transfers

Your data may be transferred to, stored in, and processed in countries outside Indonesia. We implement appropriate safeguards, including Standard Contractual Clauses, to protect your data during international transfers. By using our services, you consent to such transfers.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If we become aware of such collection, we will delete the information immediately.

9. Security Measures

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication options
• Regular security audits and penetration testing
• Restricted access to personal data

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to the website. Your continued use of our services constitutes acceptance of updated policies. We encourage you to review this policy regularly.

11. Contact Information

For privacy-related questions, concerns, or to exercise your rights, contact:

• Email: privacy@relaychain.dev
• Phone: +62 (21) 5531-0100
• Address: Jl. Sudirman No. 42, Jakarta 12190, Indonesia

12. Data Protection Officer

Our Data Protection Officer can be reached at dpo@relaychain.dev for compliance-related inquiries.